Triton ULTRA sends alerts to a Slack channel through the channel’s email address, with direct sensor and Triton Cloud connection options. Staff can discuss a detection in the same channel as the notification, keeping the response and follow-up together.
A channel shared by your safety or facilities team provides a place to acknowledge an alert, coordinate who will check the room, and share the outcome. You choose which sensor events belong in that conversation.
Direct connection from Triton ULTRA
How it works: Configure the sensor’s SMTP settings to send alert emails to the Slack channel’s address. Select the events you want to forward and verify delivery. This option does not require Triton Cloud.
Triton Cloud + Slack
Connect the channel: The documented Cloud setup adds the channel’s email address as a View Only user in Triton Cloud. Assign that user to the selected alert rules and use Text-Based Email formatting.
Manage alert rules: Rules can be copied to additional sensors, helping you maintain consistent notifications across locations without configuring SMTP separately on every device.
Coordinate the response in Slack
Once an alert reaches the channel, staff can use Slack’s conversation tools to discuss the response. Descriptive sensor names help the team identify the building and room without needing to look up the device.
Before you start: Your Slack plan and workspace settings must support sending email to a channel. Obtain the channel address, follow the direct or Cloud guide, and send a test notification to confirm delivery.
Frequently Asked Questions
Does the connection use a Slack webhook?
The setup described here uses email delivery to a Slack channel, rather than a Slack webhook.
Do we need Triton Cloud?
You can send alerts directly through the sensor’s SMTP settings. Triton Cloud provides a separate option for managing recipients and rules centrally.
Will this work with our Slack plan?
Check that your plan and workspace permissions support Slack’s email-to-channel feature before configuring the connection.
Can staff reply to an alert?
Once the message reaches the channel, staff can use Slack’s conversation tools to coordinate the response and record follow-up.
Resources
Slack – Triton ULTRA On-Prem Integration Guide — full setup guide for SMTP configuration and channel email addresses.
Slack – Triton Cloud Integration Guide — full setup guide for users and alert rules.
Contact us if you're not sure how this fits your setup.
Compare Triton ULTRA integration options across video management, access control, intercoms, and staff alerts.
