Our Common Ground has provided substance-use and mental-health treatment in the San Francisco Bay Area since 1988. The nonprofit supports adults through residential and outpatient treatment, recovery residences and transitional housing.
When their team began looking for a way to address smoking and vaping across three locations, they already knew which areas needed attention. They shared floor plans with Triton marking places where smoking and vaping had occurred, giving the teams a starting point for designing a solution around each facility.
The project brought together Our Common Ground, Triton and our partner, Dynamic Security Technologies. For Marvin Dispo, Account Manager at Dynamic, the experience demonstrated the value of having a responsive manufacturer behind the project.
“I don't compare Triton to anything else, even the bigger companies doing access and security don't compare.”
From the first conversation to an installation plan
Our Common Ground first contacted Triton through our website to learn more about vape detection. Triton Account Executive Tyler Martin spoke with the organization about its needs and the available sensor options.
Tyler then introduced Our Common Ground to Marvin at Dynamic Security Technologies, a California-based security integrator, to help plan and install the system.
“The customer did their research on Triton and reached out. So I got to Tyler, he sent me a bunch of information on Triton, and we got the sensors ordered.”
Dynamic visited the sites and refined the installation scope, working with Triton to update the equipment quotes. Our Common Ground’s knowledge of its facilities, Dynamic’s on-site assessment and Triton’s product guidance helped shape the final plan: 34 Triton ULTRA sensors across locations in Redwood City, East Palo Alto and San Jose.
Dynamic handled the installation, with Triton available to support the equipment and software. The collaboration gave Our Common Ground a local installation partner backed by the team behind the sensors.
Support through installation and beyond
Before placing the order, Marvin wanted to know that technical support would be available for both Dynamic’s technicians and Our Common Ground’s staff. Triton confirmed that the team would help with implementation and training on Triton Cloud.
For Marvin, the responsiveness started with Tyler.
“He's on point. Once I clicked send, it was like there was already a reply.”
The support continued after installation. Triton helped configure the system and trained Our Common Ground’s team on the cloud platform, including how the notification list could be changed and how to adjust any sensor thresholds based on their environment and policies.
Every Triton Cloud purchase includes professional setup, configuration and live training, helping customers get up and running with confidence from day one.
When technical questions came up, Marvin could bring them directly to Triton and get information back to the customer. One evening response stood out:
“With the technical support, they had an IT guy that knew his stuff. It was 8 or 9 in the evening. I got a response, and I was able to shoot an answer to the customer immediately.”
That follow-through matters to an integrator responsible for helping a customer use and maintain a system after installation.
“Most guys will sell a bunch of things, and once they're done, you pay them. You get the follow up with Triton, you're not waiting as long, and you have a team ready to check on what they installed.”
Working together for the customer
The Our Common Ground project shows how each team contributes. Our Common Ground identified the needs within its facilities. Dynamic translated those needs into an installation plan and carried out the deployment. Triton provided product expertise, onboarding and continued technical support.
For Marvin, that ongoing support is central to his confidence in recommending Triton.
To learn how Triton works with integrators on projects like this, explore the Triton Partner Program or contact our team about your customer’s needs.
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